Hardware:

Computer:

Processor: Core i5
RAM: 8 GB
HDD: 256 GB minimum

Monitor:

Type: Flat Screen
Connector: HDMI
Size: 23″ minimum

Headset:

Type: Business Headset
Connector: USB 2.0
Special specifications: Noise-Cancelling Microphone

Software:

Required:  

Windows 8 or more 
Chrome or Firefox
Java RTE 8 or more 
Five9 chrome or Firefox add-ons 

Disabled: 

Youtube
Video Streaming platforms
Music Streaming platforms

Internet:

Lan Internet access: 5 MB up/down minimum